Hey:
Open letter to anyone who cares to hear about the pain I've been put through the past 4 months by Verizon Wireless. My husband had us signed up with Verizon Wireless. We have been with them for 14 years as our cell phone provider. As some of you know, My husband is no longer in any capacity to assist in anyway with anything. If you don't know the details, it's not part of this blog, maybe later. ANYWAY, I have durable power of attorney and our "story" is a painful, upsetting one that requires a great deal of courage and persistence on my part to get things taken care of when I am not listed on an account. I provided to Verizon Wireless over 4 months ago our "story" and the power of attorney. I was "added" to the account to make changes etc and have been working with them to clear up the accounts. I called to have his phone shut off and was told that the early termination fee would be waived - while on the line with them my phone shut off...LOL they shut my line down instead of his. I had to call back and explain to yet another customer service person what just happened and what was supposed to happen. This customer service person said he would take care of it...reinstated my line and "shut off" my husbands. Then I got a bill, The bill was for both of our lines to be shut off and they were charging me for both lines to have the early termination fee. I called back, explained why I was shutting off my husbands line, that my line was shut off in error and was told that they would put a "ticket" in to make sure my account wasn't charged and was told in fact I had a credit once they updated the bill. I checked the following week and nothing had changed on-line and I was set to be charged, I called again. This time I had to explain from the beginning, our story, durable power of attorney, explain what durable power of attorney meant, that my phone was not actually shut off (I was calling from my phone) AND that both early termination fees should be waived. I was told specifically that my account would not be charged, and guess what. I had $559.51 stolen from my account by Verizon Wireless. I have been on the phone with them for the past (2) weeks a total of 5 phone calls where I am assured they will correct the issue. My last phone call Thursday I was told the funds would be returned to my account the following day. I called again this morning and spoke with (2) Customer service representatives that stated that they had to speak to my husband before they could provide me with any information. When I explained to them our "situation" I was told there was "nothing they could do" I needed to get the password from my husband. ARE YOU KIDDING ME??? It's okay for you to take $$ out of my account but I don't have any access to service? My bank, Service Credit Union is now working to have the funds returned to my account. I love my bank, if you are looking for a bank, I strongly suggest Service Credit Union. If you are looking for a cell phone provider, Don't use Verizon, the customer service people in the stores are really good but over the phone they can't even help themselves never mind any issue you have.
Do you have a Verizon Horror story you'd like to share? Please comment below
Open letter to anyone who cares to hear about the pain I've been put through the past 4 months by Verizon Wireless. My husband had us signed up with Verizon Wireless. We have been with them for 14 years as our cell phone provider. As some of you know, My husband is no longer in any capacity to assist in anyway with anything. If you don't know the details, it's not part of this blog, maybe later. ANYWAY, I have durable power of attorney and our "story" is a painful, upsetting one that requires a great deal of courage and persistence on my part to get things taken care of when I am not listed on an account. I provided to Verizon Wireless over 4 months ago our "story" and the power of attorney. I was "added" to the account to make changes etc and have been working with them to clear up the accounts. I called to have his phone shut off and was told that the early termination fee would be waived - while on the line with them my phone shut off...LOL they shut my line down instead of his. I had to call back and explain to yet another customer service person what just happened and what was supposed to happen. This customer service person said he would take care of it...reinstated my line and "shut off" my husbands. Then I got a bill, The bill was for both of our lines to be shut off and they were charging me for both lines to have the early termination fee. I called back, explained why I was shutting off my husbands line, that my line was shut off in error and was told that they would put a "ticket" in to make sure my account wasn't charged and was told in fact I had a credit once they updated the bill. I checked the following week and nothing had changed on-line and I was set to be charged, I called again. This time I had to explain from the beginning, our story, durable power of attorney, explain what durable power of attorney meant, that my phone was not actually shut off (I was calling from my phone) AND that both early termination fees should be waived. I was told specifically that my account would not be charged, and guess what. I had $559.51 stolen from my account by Verizon Wireless. I have been on the phone with them for the past (2) weeks a total of 5 phone calls where I am assured they will correct the issue. My last phone call Thursday I was told the funds would be returned to my account the following day. I called again this morning and spoke with (2) Customer service representatives that stated that they had to speak to my husband before they could provide me with any information. When I explained to them our "situation" I was told there was "nothing they could do" I needed to get the password from my husband. ARE YOU KIDDING ME??? It's okay for you to take $$ out of my account but I don't have any access to service? My bank, Service Credit Union is now working to have the funds returned to my account. I love my bank, if you are looking for a bank, I strongly suggest Service Credit Union. If you are looking for a cell phone provider, Don't use Verizon, the customer service people in the stores are really good but over the phone they can't even help themselves never mind any issue you have.
Do you have a Verizon Horror story you'd like to share? Please comment below
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